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Returns & Exchanges
Not feeling your new look? We want you to be totally obsessed with your purchase, so we offer easy returns and exchanges within 30 days of delivery.
1
Start Your Request
Visit our online portal and enter your order number and email address to select the items you wish to send back.
2
Pack It Up
Place the items in their original packaging with all Bratz tags still attached and include the provided packing slip.
3
Ship It Back
Print your prepaid shipping label, stick it on the package, and drop it off at any authorized carrier location.
4
Get Your Refund
Once our team inspects the items, we will process your refund or store credit within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing